IMPACT 2-1-1 is a central access point for people in need, during times of personal crisis or community disaster. It is a free and confidential helpline and online resource directory. It provides resources and shelter referrals to individuals and families based on availability and other considerations, which allows those seeking shelter, and the shelters, to connect in an efficient manner.
In most cases, access to emergency shelter requires a referral via IMPACT 2-1-1. Resource Specialists will conduct a housing crisis assessment and then prioritize placements based on most critical need.
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