Alzheimer's Association
Information and Referral Helpline
6130 W. National Avenue, Suite 200
Milwaukee, WI 53214
800-272-3900
www.alzheimers-sewi.org
Provides emotional support as well as information about Alzheimer's disease and related disorders; services offered by the Association; and community resources. Common topics include concerns regarding memory loss; assessment; diagnosis and treatment; coping with changes and planning for future care needs; respite option; facility placement; and end-of-life care. Available 24 hours-a-day.
ASHA Family Services
4738 W. Lisbon Avenue
Milwaukee, WI 53208
414-875-1511/ 414-875-0383 (TTY)
asha@ashafamilyservices.com
www.ashafamilyservices.com
TTY Telephone Information Service for the deaf and hard of hearing provides family violence information and referrals directly to TTY users.
Bureau of Milwaukee Child Welfare
1555 N. River Center Drive, Suite 220
Milwaukee, WI 53212
414-220-SAFE (7233)
infobmcw@dhfs.state.wi.us
Takes referrals on cases of alleged child abuse or neglect from the public 24 hours-a-day. Intake workers screen calls and assign a response time before forwarding the case to one of five sites for assessment. Intake workers also provide callers with social service resources.
Coalition of Wisconsin Aging Groups
Prescription Drug Helpline
2601 W. Howard Avenue
Milwaukee, WI 53221
866-456-8211
www.cwag.org
Helpline counselors are available to provide assistance to Wisconsin Medicare beneficiaries (including those under age 65 and receive Medicare coverage due to a disability) regarding prescription drug benefits. Offers public education concerning choices and options in prescription drug coverage under Medicare, SeniorCare, and other prescription drug benefits.
Community Advocates Med-Line
906 W. Fond du Lac Avenue
Milwaukee, WI 53216
414-449-4777
Provides resources; referrals; and/or advocacy for health care needs and related issues. Individuals who need assistance with Medicaid benefits, either with applying or resolving problems on current cases, can also call Med-Line. Calls are taken Tuesday through Friday from 9 a.m. to noon. Staff can only take five calls per day so people should call early.
A 24-hour hotline providing emotional support for the Greater Milwaukee Area. In addition crisis intervention, suicide prevention, and information and referral services for
OzaukeeCounty. Calls are answered by trained volunteer listeners. All calls are confidential.
Department of Health and Family Services
Telephone Helplines
BadgerCare Recipient Services - 800-362-3002
Child Abuse and Neglect - 414-220-SAFE (7233)
Disability Determination - 800-423-1938
Health Insurance Risk-Sharing Plan (HIRSP) -800-825-4777
Medicaid Managed Care Ombudsmen - 800-760-0001
Medicaid Recipient Services - 800-362-3002
MEDIGAP Helpline - 800-242-1060 (24/7)
SeniorCare - 800-657-2038
Social Security - 800-772-1213
Supplemental Security Income (SSI) Helpline -800-675-0249
Disability Rights Wisconsin
Disability Drug Benefit Helpline
6737 W. Washington Street, Suite 3230
Milwaukee, WI 53214
800-926-4862
www.drwi.org
Helps people under the age of 60 with a disability who are eligible, choose a drug plan or decide to enroll in a drug plan at all. Can also assist with access to drugs; changing plans; appeal processes; and billing problems.
IMPACT Alcohol and Other Drug Abuse Services
6737 W. Washington Street, Suite 2225
Milwaukee, WI 53214
414-256-4808
www.impactinc.org
Free and confidential service assists individuals and families who have questions about their own alcohol or drug use or the use of another person. Alcohol and drug counselors will talk with a person by phone or in person to help determine the seriousness of the problem and identify ways to solve it including getting connected with a treatment program. 24 hours-a-day, 7 days-a-week.
IMPACT Community Information Line (2-1-1)
6737 W. Washington Street, Suite 2225
Milwaukee, WI 53214
2-1-1 or 414-773-0211
www.impactinc.org
Central point of access for information and referral for MilwaukeeCounty residents who need assistance with family, health, and social services. Provides telephone intervention and assessment for a wide range of issues including emergency food; alcohol or other drug abuse; health care; homelessness and emergency shelter; family and parenting issues; legal assistance; and housing concerns. 24 hours-a-day, 7 days-a-week.
Medicare
1-800-MEDICARE (633-4227)
www.medicare.gov
Medicare Prescription Drug Helpline
866-456-8211
Medigap Helpline
800-242-1060
Helps with questions about health insurance including Medicare Supplements; Long-Term Care Insurance; and other health care plans available to Medicare beneficiaries. Medigap Helpline is provided by the State of Wisconsin Aging and Long-Term Care and is not connected with any insurance company.
Mental Health America of Wisconsin
Information and Assistance
734 N. 4th Street, Suite 200
Milwaukee, WI 53203
414-276-3122
info@mhawisconsin.org
www.mhawisconsin.org
Takes calls and e-mails from the general public; mental health consumers; family members; and professionals with questions about issues related to mental health, mental illness, and community resources.
MilwaukeeCounty Behavioral Health Division Crisis Line
9455 Watertown Plank Road
Milwaukee, WI 53226
414-257-7222
24-hour mental health and suicide crisis line. Individuals seeking assistance talk with a professional who is able to provide counseling; information; and referrals to community resources. Also assists agencies and individuals working with suicidal individuals and/or people in crisis.
Milwaukee County Behavioral Health Division
Geriatric Psychiatric Crisis Service
9455 Watertown Plank Road
Milwaukee, WI 53226
414-257-7440
Confers with the older adult; significant others; or professionals to help individuals cope with the mental health problems of the aging. Services provided by telephone conference and/or in-home assessment by a Geriatric Psychiatric Registered Nurse on issues including depression; dementia; paranoia; and anxiety that may be complicated by a variety of medical and social problems of the aging person. Provides referrals to a broad range of medical, social services and mental health providers.
Milwaukee County Behavioral Health Division
Mobile Urgent Treatment Team (MUTT)
9501 Watertown Plank Road
Milwaukee, WI 53226
414-257-7621
A telephone and mobile crisis service for children and adolescents (to age 18). MUTT will answer questions and concerns about your child by phone or by meeting with you and your child in the community or at home. Monday - Friday, 9 a.m.- 10 p.m., and Saturday 1:30 p.m.- 10 p.m. After hours calls are referred to the Crisis Line.
Milwaukee County Department on Aging
Aging Resource Center
310 W. Wisconsin Avenue, 5th Floor
Milwaukee, WI 53203
414-289-6874/ 414-289-8591(TDDTYY)
aging_webinfo@milwaukeecounty.com
www.milwaukee.gov/county/aging
ElderLink is the call center of the Aging Resource Center of Milwaukee County, providing a single point of access to information and services that help people 60 years of age and older remain active and independent. Services are designed to provide a mix of resources to meet long-term care needs. Operates a 24-hour program with on-call social workers who assist older adults experiencing a non-medical crisis after after normal business hours and weekends. Bilingual: Spanish; Russian.
Milwaukee County Department of Health and Human Services
1220 W. Vliet Street
Milwaukee, WI 53205
414-289-6000
To apply for FoodShare, Medicaid or Childcare, call 414-289-6000.
To apply for Energy Assistance, call the Social Development Commission (SDC) 414-906-2800.
To apply for Interim Disability Assistance Program (IDAP), call 414-289-6842.
Milwaukee County Sheriff's Department
821 W. State Street, Room 107
Milwaukee, WI 53233
414-278-4788 (non-emergency);
9-1-1 (emergency)
Milwaukee Police Department
In an emergency, dial 9-1-1. If you are calling about a problem that may be related to a person's mental health, request that a Crisis Intervention Team (CIT) officer be sent to the location. These officers have received addition training in this area.
District One - 749 W. State Street, 414-935-7213
District Two - 245 W. Lincoln Ave., 414-935-7223
District Three - 2333 N. 49th Street, 414-935-7233
District Four - 6929 W. Silver Spring Drive, 414-935-7243
District Five - 2920 N. 4th Street, 414-935-7253
District Six - 3006 S. 27th Street, 414-935-7263
District Seven - 3626 W. Fond du Lac Avenue, 414-935-7273
National Alliance on Mental Illness (NAMI) Greater Milwaukee
3732 W. Wisconsin Avenue
Milwaukee, WI 53208
414-344-0447
help@namigrm.org
www.namigrm.org
Helpline providing information and referral for persons with a mental illness and their families to find appropriate community resources.
Parent Helpline
7516 N. Burleigh Street
Milwaukee, WI 53210
414-671-0566
helplinecounselor@theparentingnetwork.org
www.theparentingnetwork.org
Confidential phone counseling; information; resources; and referrals for anyone in a parenting or caregiving role concerning any issue that impacts the well-being of a child. 24 hours-a-day, 7 days-a-week.
Transitional Living Services
Deaf and Hard of Hearing Program
1040 South 70th Street
Milwaukee, WI 53214
414-476-9631/414-476-9617 (TTYTDD)
Consumers can call TLS directly using a telecommunications device for the deaf (TTY) at 414-476-9617. Staff includes professionals who are fluent in American Sign Language. Staff also works with families; referral source; and support agencies to coordinate services.
Warmline, Inc.
414-257-5775 (Office)
414-777-4729 (Warmline)
A non-crisis support line run by and for people with mental illness. Open Monday, Wednesday, Friday, Saturday, and Sunday from 7 p.m. to 11 p.m..
Wisconsin Council on Problem Gambling
1423 Kellogg St.
Green Bay, WI 54303
920-437-8888
wcpgamble5@new.rr.com
www.wi-problemgamblers.org
Operates a 24-hour Helpline at 1-800-GAMBLE5; distributes informational brochures; organizes annual statewide conferences; makes presentations on problem gambling; and conducts training sessions for treatment providers interested in the special requirements for working with compulsive gamblers and their families.
Wisconsin Family Ties
16 N. Carroll St., Suite 640
Madison, WI 53703
800-422-7145
info@wifamilyties.org
www.wifamilyties.org
A statewide, parent-run organization. Provides parents, caregivers and teachers who have children with severe mental, emotional, or behavioral problems with emotional support through support groups; phone contact and personal visits; information on disorders, treatment options, and special education; referral resources; advocacy on an individual basis with schools and social services; and education and training.
