Division of Care and Treatment Services: This division manages and supports programs that include inpatient psychiatric services, specialized secure treatment services, community mental health and substance abuse services, community forensic treatment services and the protection of client's rights in mental health and substance abuse treatment settings statewide. www.dhs.wisconsin.gov/dcts/index.htm
Division of Quality Assurance: Responsible for assuring the safety, welfare and health of persons using health and community care provider services in Wisconsin. If an individual believes that a caregiver, agency, or DQA regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA. Visit the web site for information on the complaint process: http://www.dhs.wisconsin.gov/rl_DSL/bqa.htm.
Disability Determination Bureau: If you have a disability application with the Disability Determination Bureau or if you have questions about the disability determination process, you can write to call, or fax the Disability Determination Bureau.
Write To: Disability Determination Bureau, P.O. Box 7886, Madison, WI 53707-7886
Call: 1-800-423-1938 (toll-free). For the hearing impaired, call 711 to access TTY service
Fax: 1-800-423-1939 (toll-free)
Client Rights Office: Oversees the grievance procedures for state operated facilities and the grievance process for the community. Visit the web site for information on the steps in the grievance process: www.dhs.wisconsin.gov/clientrights/
The Wisconsin Department of Health Services also includes home & community care supports; long-term care services; nutrition & hunger relief; services for the developmentally disabled and elderly; public health; vital records; and services for the blind/visually impaired and deaf/hard of hearing.
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